Category:Gallery 2:Troubleshooting

Is there a problem with your Gallery? Don't panic! There is a good chance you can find out how to fix it by reading our documentation. And if you need further support, there are many ways to get some help.

• Check the Troubleshooting instructions and solutions
• Consult the FAQ, the Known Issues page and try to find similar problems with the Gallery Website Search form
• Is it maybe rather a configuration problem, are you searching for instructions? Maybe you can find them in the Gallery 2 documentation
• Consider upgrading to the latest stable release since many problems get fixed during the evolution of Gallery
• See: Integration Specific Documentation (For Users of Embedded Galleries)

Asking for Help

If you couldn't find a solution for your problem, you can find help in the Gallery community! But please do your homework first and try the above instructions to troubleshoot the problem yourself first.

When asking for help, please...

• First organize all the information that can describe your Gallery installation - FAQ: What information is required when I ask for help in the forums?
• Describe the problem in detail - Remember that other users know nothing about your Gallery. Try to describe your problem, your intentions, what you expect and what actually results in detail.

• You can get help through these channels:
  • The Support Forums
  • Real-time user to user support in #gallery-support on irc.freenode.net (see support for details)
  • Paid Support by official Gallery Staff Members
  • Support Services by 3rd Parties through the Market-Place Forum
• Read more on Gallery Support on the Support Page